PTOEdge.com (“we”, “our”, or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use any of our services, including solar permitting, PTO (Permission To Operate) documentation, interconnection support, solar plan sets, and utility filings.
We may collect both personal and technical data from you directly and indirectly:
We use Amazon SES (Simple Email Service) to send transactional and service-related emails. We do not allow SES or any third party to retain or analyze email contents. Emails sent through SES are encrypted and follow AWS compliance standards.
Note: No personal data is shared with AWS for marketing or analytics. Our AWS usage is limited strictly to secure delivery of notifications and status updates to users.
We do not sell, rent, or trade your personal data. However, we may share your data with:
When a user raises a service request, certain documents or information (like project status, public permit status, or utility submission reference numbers) may become accessible to third-party stakeholders such as local permitting offices or utility portals. However, this data is shared strictly on a need-to-know basis and never for advertising or analytics.
We may use cookies and Google Analytics to monitor traffic and improve our platform. These cookies never collect personal identifiers unless you submit them through a form.
We retain personal and project data only as long as necessary to fulfill our services and meet legal requirements. You may request data deletion or anonymization by contacting our support.
We implement industry-standard technical and organizational safeguards:
If you reside in the EU, California, or other jurisdictions with strong privacy laws, you may have the right to:
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware, we will delete it immediately.
If you are accessing our services from outside India, your data may be transferred to our servers hosted in different regions. We ensure compliance through standard contractual clauses and secure infrastructure.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or service enhancements. We encourage you to review this page periodically. Material updates will be announced via email or platform notification.
